Terms of Service

1. Agreement to these terms

These Terms and Conditions (the "Terms") govern your access to and use of the Calivora AI Android application (the "App"), this website and all related features (together, the "Service").

By downloading, installing, accessing or using the Service you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms are between you and the Calivora AI Team only. Google is not a party to them and is not responsible for the Service.

2. Who we are

Calivora AI is developed and operated by an independent team of developers. There is no registered company entity behind the App.

3. Eligibility

• You must be at least 18 years old. Calivora AI is an adults-only application.
• You must have the legal capacity to enter into a binding contract.
• You must not be barred from using the Service under any applicable law or sanctions regime.

We may suspend or terminate accounts that do not meet these requirements.

4. What the app does

Calivora AI is an AI-assisted nutrition tracking application. It:

• Analyses photographs of meals to identify the meal and estimate calories, protein, carbohydrates and fat.
• Also lets you log a meal by scanning a barcode, speaking it aloud (Voice Log), or entering the numbers manually.
• Records those meals in your personal history.
• Calculates a daily calorie and macro target from the goal you select — lose weight, build muscle or maintain weight.
• Tracks water intake and weight entries alongside your food.
• Shows your progress against that target over time.
• Provides Calivora Coach, an AI chat assistant that answers nutrition questions using your goal and daily totals as context.
• Sends optional reminder notifications if you enable them.

Calivora Coach is subject to the same limits as every other AI feature — see Section 13. Its answers are general wellness information, never medical advice, and should not be followed without your own judgement.

The Service provides estimates and general wellness information only. It is not a medical device and is not a substitute for professional advice. See Sections 13 and 14.

5. Accounts

• You create an account with an email address and a password.
• You must provide an accurate email address and keep it up to date so we can reach you about your account.
• You are responsible for all activity that occurs under your account.
• Keep your password confidential and email aicalivora@gmail.com immediately if you suspect unauthorised access.
• Accounts are personal. You may not sell, share, rent or transfer your account.
• You may not create multiple accounts to get around scan limits or trial eligibility.

6. Subscriptions & billing

6.1 Free and premium tiers

The App is free to download and includes core tracking, supported by advertising and subject to usage limits such as a maximum number of AI scans per period. A premium subscription removes advertising and unlocks higher limits and additional features.

6.2 Payment processor

All subscriptions are sold and processed through Google Play Billing. Payment is charged to your Google Play account at confirmation of purchase. We never receive or store your payment card details. Your purchase is also subject to the Google Play Terms of Service.

We use no third-party billing or subscription-management vendor. The app forwards only the Google Play purchase token to our own server, which verifies it against Google's Play Developer API. Only the server can grant a paid tier - the app itself never decides your entitlement.

6.3 Plans and pricing

Premium is offered as monthly and yearly base plans with a 7-day free trial. Prices are set and displayed by Google Play in your local currency, inside the app and on the store listing. We do not publish prices on this website because Google Play is the authoritative source.

6.4 Automatic renewal

Subscriptions renew automatically. Unless you cancel at least 24 hours before the current period ends, your subscription renews for another period of the same length and your Google Play account is charged the then-current price. Renewal continues until you cancel.

6.5 Managing your subscription

Manage or cancel in the Google Play Store (Profile → Payments and subscriptions → Subscriptions → Calivora AI), or use Manage Subscription inside the app, which opens the same Google Play screen. Because Google is the merchant of record, we cannot cancel a subscription on your behalf. You keep Premium until the end of the period you already paid for.

6.6 Failed payments

If a renewal payment fails, Google Play may retry during a grace period. Premium features may be suspended until payment succeeds. If payment is not completed the subscription ends and your account returns to the free tier. Your data is not deleted when a subscription lapses.

6.7 Taxes

Displayed prices may include or exclude tax depending on your region. Google Play determines and collects any VAT, GST or sales tax due at checkout.

7. Free trials & promotions

• Premium includes a 7-day free trial, giving full access to premium features.
• Unless you cancel before the trial ends, it converts automatically into a paid subscription at the standard price.
• Trial eligibility is determined by Google Play and is generally limited to one per Google account per product.
• We may modify or withdraw trials and promotional pricing at any time. Withdrawal does not affect a trial already running.

8. Refunds & cancellation

8.1 How refunds work

Purchases are handled by Google Play, so refunds are governed by Google Play's refund policy and must be requested through Google. Submit a request via Google Play support.

8.2 Our position

• Except where the law requires otherwise, fees already paid are non-refundable and there are no refunds for partial periods.
• Cancelling stops future renewals but does not end the current paid period — access continues until it expires.
• We do not refund periods during which you simply did not use the Service.
• Where it is clearly fair — a duplicate charge, or a billing error attributable to us — we will support your refund request with Google.

8.3 Statutory withdrawal rights

Consumers in the EU, UK and other jurisdictions with equivalent protections may have a statutory right to withdraw within 14 days. That right can be lost once digital content is supplied with your express consent. Nothing here limits a non-waivable statutory right.

9. Price changes

We may change subscription prices. Changes apply only to future renewal periods, never retroactively. We will give reasonable advance notice — at least 30 days where required by law or Google Play policy — through the App or via Google Play. If you do not accept a new price, cancel before it takes effect. Continuing afterwards constitutes acceptance.

10. Advertising

The free tier displays advertising served by Google AdMob. By using the free tier you agree to the display of these ads.

• We do not control which specific ads are shown; they are selected by Google's ad systems.
• We are not responsible for the content of third-party ads, or for products or services they promote.
• Your meal images, nutrition records and account details are never shared with advertisers.
• Subscribing to premium removes advertising.

See Section 10 of our Privacy Policy for what data AdMob collects and how to control it.

11. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in breach of any applicable law.
• Upload images that are illegal, obscene, hateful or harassing, or that depict other people without their consent.
• Upload content that infringes anyone's intellectual property or privacy rights.
• Reverse engineer, decompile or disassemble the App, except where that restriction is prohibited by law.
• Access the Service through bots, scrapers or other automated means, or resell, sublicense or commercially exploit the Service or its output.
• Circumvent scan limits, paywalls, rate limits, authentication or any other technical restriction.
• Interfere with the Service's operation, including by transmitting malware or probing our infrastructure without authorisation.
• Attempt to access another user's account or any non-public system.
• Submit deliberately misleading images or prompts intended to manipulate or degrade the AI system.
• Use the Service to build, train or benchmark a competing product or dataset.
• Present the Service's output to others as medical, clinical or professional dietary advice.

We may investigate suspected violations and may suspend or terminate access where we reasonably believe a violation has occurred.

12. Your responsibilities

You are responsible for:

• Verifying results. Reviewing and correcting AI estimates before relying on them.
• Your health decisions. Every dietary, exercise and lifestyle decision you make while using the Service, including consulting a professional where appropriate.
• Accurate inputs. Providing correct profile information — inaccurate details produce inaccurate targets.
• Device and connectivity. Supplying a compatible Android device, an internet connection and any associated data charges.
• Account security. Safeguarding your password and the device you are signed in on.
• Legal compliance. Complying with all laws applicable to your use of the Service.
• Your own copies. Keeping your own record of anything you consider critical. We maintain backups, but the Service should not be your only record.

13. AI limitations

This section is important. The Service relies on AI, and AI has real limits.

• Estimates, not measurements. Calorie and macro values are probabilistic estimates produced from a photograph, not laboratory analysis, and will differ from true values.
• Known failure modes. Accuracy degrades with poor lighting, unusual angles, hidden or layered ingredients, cooking oils and sauces, mixed or blended dishes, unfamiliar regional foods, packaged items, and portions with no visual size reference.
• Misidentification is possible. The model may name the wrong meal, miss an item entirely, or misjudge portion size.
• No allergen or dietary guarantee. The Service must never be used to decide whether a food is safe for an allergy, intolerance, religious requirement or medical diet. If you have a food allergy, verify ingredients directly — an error here can be dangerous.
• Variable output. The same image analysed twice may produce slightly different results.
• Third-party dependency. Analysis depends on external AI providers (Anthropic, OpenRouter, OpenAI) whose availability, latency and behaviour may change. The Service fails over between them automatically, which can alter results.
• Voice transcription errors. Speech-to-text can mishear words, especially with background noise, accents or unusual food names. Always check the parsed items before saving.
• Workout burn is an estimate. AI Workout Analysis returns a MET-based approximation from your description. It is not a measurement and does not account for individual metabolism.
• Calivora Coach is not a professional. It is a general wellness assistant, not a dietitian, doctor or trainer. It can be wrong, and its answers must not be treated as personalised medical or clinical guidance.
• Usage limits. AI features require a signed-in account and are subject to a per-account daily rate limit.
• No accuracy warranty. We do not warrant any specific level of accuracy, completeness or reliability of AI output.

You accept these limitations as inherent to the Service. All output is informational and must be independently verified before you rely on it.

14. Health & medical disclaimer

Calivora AI is not a medical device and does not provide medical advice. It is a general wellness and informational tool. It does not diagnose, treat, cure or prevent any disease or condition.

Consult a qualified healthcare professional before using the Service if you:

• Have a medical condition such as diabetes, kidney disease, heart disease or an eating disorder.
• Are pregnant, nursing or planning a pregnancy.
• Are under medical supervision, taking prescribed medication, or following a clinically prescribed diet.
• Intend to make a substantial change to your calorie intake.

Never disregard or delay professional medical advice because of information from the Service. If you experience symptoms of an eating disorder, please seek professional support. In an emergency, contact your local emergency services.

15. Your content & licence

15.1 You own your content

You keep all ownership of the photographs and meal entries you submit ("Your Content"). We claim no ownership over it.

15.2 The licence you grant us

To operate the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, transmit and process Your Content solely to provide the Service to you — including sending images to our AI provider for analysis and storing them in your meal history. This licence ends when you delete the content or your account, subject to reasonable backup retention.

15.3 What we will not do

• We will not sell Your Content.
• We will not publish or display Your Content publicly.
• We will not use Your Content in marketing without your separate, explicit consent.
• We will not use identifiable images to train models without your separate, explicit consent.

15.4 Your warranties

You confirm that you own or have the rights to Your Content and that it does not infringe anyone's rights or break any law.

16. Intellectual property

The Service — including the App, this website, source code, design, user interface, graphics, text, the "Calivora AI" name and logo, and all related intellectual property — belongs to the Calivora AI Team and is protected by copyright, trademark and other laws.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App on a device you own or control, for your own non-commercial use. All rights not expressly granted are reserved.

If you believe content on the Service infringes your intellectual property, email aicalivora@gmail.com with enough detail to identify the work and the alleged infringement.

17. Third-party services

The Service integrates Supabase, Google Play Billing, Google Sign-In, Google AdMob, Sentry, the free public Open Food Facts database, and the AI providers listed in our Privacy Policy - Anthropic, OpenRouter and OpenAI. Your use of those components may also be governed by their own terms and privacy policies.

We are not responsible for the availability, accuracy, content or practices of third-party services, and we are not liable for loss arising from their outage, failure or changes to their terms. Links to third-party sites are provided for convenience and are not endorsements.

18. Availability & changes to the service

• The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.
• We may carry out maintenance, ship updates, or experience outages caused by us or our providers.
• We may add, modify, suspend or discontinue features at any time. Where a change materially reduces a paid feature, we will give reasonable notice.
• We may impose reasonable usage limits, including on AI scans, to keep the Service sustainable.
• If we discontinue the Service entirely, we will give at least 30 days' notice where practicable.

19. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy.

We do not warrant that:

• The Service will meet your requirements or produce any particular health outcome.
• AI-generated nutrition estimates will be accurate, complete or reliable.
• The Service will be uninterrupted, timely, secure or error-free.
• Any defect will be corrected within a specific timeframe.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

20. Limitation of liability

To the maximum extent permitted by law, the Calivora AI Team and its individual members shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or opportunity, arising from your use of, or inability to use, the Service — even if we were advised such damages were possible.

This includes, without limitation, liability arising from:

• Reliance on AI-generated nutrition estimates.
• Any dietary, fitness or health decision you make while using the Service.
• Loss or corruption of data.
• Service interruption, downtime or discontinuation.
• Unauthorised access to your account resulting from your failure to protect your password.
• The acts or omissions of any third-party service provider.

Aggregate cap. Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the total amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) fifty US dollars (USD 50.00).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

21. Indemnification

You agree to indemnify and hold harmless the Calivora AI Team and its members from any claims, liabilities, damages, losses and reasonable legal costs arising from: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) content you submit. This does not apply where a claim arises from our own breach or negligence, and it survives termination.

22. Termination

22.1 Termination by you

You may stop using the Service at any time. To end the relationship completely, cancel any active subscription through Google Play and delete your account via Profile → Data Consent → Delete account — see our Account Deletion page. Deletion enters a 7-day grace period; signing in again within those 7 days cancels it and restores your account in full. Cancelling a subscription does not delete your account, and deleting your account does not cancel a subscription. Do both.

22.2 Termination by us

We may suspend or terminate your access if:

• You materially breach these Terms, including Section 11.
• Your use exposes us or other users to legal liability, security risk or abuse.
• You engage in fraudulent activity, chargeback abuse or payment fraud.
• We are required to act by law or by a platform provider.
• We discontinue the Service, with notice as described in Section 18.

Where a breach can be remedied and circumstances allow, we will give you notice and a reasonable chance to fix it first.

22.3 Effect of termination

• Your licence to use the Service ends immediately.
• Your data is deleted per our retention schedule.
• No refund is due for the remainder of a paid period where termination follows your breach.
• Sections 15.4, 16, 19, 20, 21, 23 and 24 survive termination.

23. Governing law & disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law rules. The competent courts of Pakistan have jurisdiction over any dispute arising from these Terms or the Service.

Talk to us first. Before starting any formal proceedings, please email aicalivora@gmail.com describing the issue. We will try in good faith to resolve it within 30 days.

If you are a consumer, this clause does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings in your local courts where that right applies.

24. General provisions

• Changes to these Terms. We may update them. The "Last updated" date reflects the current version, and material changes will be notified in the App at least 30 days in advance where required. Continued use afterwards constitutes acceptance.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held invalid, it is limited or removed to the minimum extent necessary and the rest stays in force.
• No waiver. Failing to enforce a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a transfer of the App.
• Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, war, government action, or internet, infrastructure or provider outages.
• Notices. We may notify you through the App or at your account email address. Send notices to us at aicalivora@gmail.com.
• Language. These Terms are drafted in English. Any translation is for convenience; the English version prevails.

25. Contact

Questions about these Terms are welcome.

See also our Privacy Policy, Account Deletion page and Contact page.